Operations
Customer service Responsibility to consumers
-
We provide information and customer assistance to clients and customers via our website. -
We provide information and customer assistance to clients and customers via telephone and email contacts.
-
Our website is updated at least once a week.
-
We respond to client/customer phone calls within the hour.
-
We respond to correspondence with clients and customers on the same business day.
-
Our customer service representatives are courteous.
-
Our customer service representatives are enthusiastic.
-
Our customer service representatives are knowledgeable.
-
Our customer service representatives are patient.
-
Our customer service representatives are helpful.
-
Our communications with customers are very clear, concise, and accurate, and use uncomplicated language.
-
We ask customers to quickly rate the quality of service after they use customer services.
-
We provide product information to our customers via advertising.
-
We provide product information to our customers via our website or our blog.
-
We provide product information to our customers via face to face meetings.
