Operations
Customer service Responsibility to consumers
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We provide information and customer assistance to clients and customers via our website. -
We provide information and customer assistance to clients and customers via telephone and email contacts.
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We provide information and customer assistance to clients and customers via hard-copy printed product guides.
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We provide information and customer assistance to clients and customers via face-to-face interviews..
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Our website is updated at least once a day.
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We respond to client/customer phone calls within the week.
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We respond to correspondence with clients and customers within a week.
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Our customer service representatives are courteous.
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Our customer service representatives are knowledgeable.
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Our customer service representatives are patient.
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Our communications with customers are very clear, concise, and accurate, and use uncomplicated language.
