Operations
Customer service Responsibility to consumers
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We provide information and customer assistance to clients and customers via our website. -
We provide information and customer assistance to clients and customers via telephone and email contacts.
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Our website is updated at least once a month.
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We respond to client/customer phone calls within the same business day.
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We respond to correspondence with clients and customers within the three business days.
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Our customer service representatives are courteous.
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Our customer service representatives are enthusiastic.
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Our customer service representatives are knowledgeable.
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Our customer service representatives are patient.
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Our customer service representatives are helpful.
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Our communications with customers are clear, but could be more concise.
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We ask customers to quickly rate the quality of service after they use customer services.
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Our customers have demonstrated an interest in supporting Corporate Social Responsibility and sustainable production.
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Our product return and warranty policies are clear and readily available to customers.
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We always meet our obligations as outlined in our product return and warranty policies.
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Make our product return and warranty policies be more generous to and protective of customers than competitors'.
