Operations
Customer service Responsibility to consumers
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We provide information and customer assistance to clients and customers via our website. -
We provide information and customer assistance to clients and customers via telephone and email contacts.
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We provide information and customer assistance to clients and customers via face-to-face interviews..
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Our website is updated at least once a week.
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We respond to client/customer phone calls within the hour.
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We respond to correspondence with clients and customers as soon as possible.
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Our customer service representatives are courteous.
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Our customer service representatives are enthusiastic.
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Our customer service representatives are knowledgeable.
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Our customer service representatives are patient.
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Our customer service representatives are helpful.
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Our communications with customers are somewhat clear but could be improved a lot.
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We regularly distribute customer satisfaction surveys.
